PRECAUTIONS REGARDING THE COVID-19 (CORONAVIRUS)

  

Dear Viti Customers,

Like so many of you, we have spent a lot of time lately doing what we can to learn about the coronavirus (COVID-19) and how it is impacting our community. We want you to know that we are focused on understanding how it affects our employees, customers, and communities as we navigate this unprecedented landscape together. We have already made and will continue to make proactive modifications to our day to day processes to ensure we are taking all the necessary precautions and providing a healthy environment to do business within.  

Our current primary objective is keeping you and our employees safe. With that in mind, we have taken extra precautions in our business in response to the threat of the coronavirus.


 Our Commitment

  • We started our efforts by treating all areas of our buildings with Permasafe. This is an anti-bacterial fogging solution that removes and disinfects all surfaces including cracks and crevices. This treatment was applied to our buildings in their entirety. In addition to this treatment we have also increased our cleaning protocols for not only maintaining the cleanliness of our stores appearance but also by more aggressively sanitizing commonly used fixtures and surfaces such as our customer lounge, reception areas, doorknobs, and banisters, etc.
  • Our carwash and loaner vehicle crews have also been instructed to operate under new protocols. These teams will be wiping down the primary contact points on all vehicles we service. This stands true for our loaner fleet and customer cars alike. These contact surfaces will include, but are not limited to, door handles, steering wheels, gear shifters, window buttons and other similar surfaces.  
  • We have canceled all group meetings within the dealership, as well as instructed all outside vendors/representatives to remain out of the dealership until we deem it safe for them to return.
  • We are closely following the Centers for Disease Control (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days. Any employee who is actively showing flu like symptoms will be asked to self-monitor at home until medically cleared to return for work.
  • Although we are taking every precaution to protect our clients, staff and families, we understand there are still risks involved when it comes to satisfying your needs to purchase a new vehicle or service the vehicle(s) you already own. For this reason, we are encouraging all of our current customers and prospective customers to utilize our unique services such as the "Viti Advantage" for service and or our "At Home Test Drive" for someone considering a purchase.


The unique services mentioned above have been offered by Viti for over 40 years. We already have the infrastructure and staff in place to help you keep your vehicles needs catered to without the need to leave the house. Please check out the detailed pages and links found on this page to learn more, or you can simply reach out to us by phone so one of our trained sales or service advisors can explain how to set up an appointment for us to bring our service(s) to you.

Because of the fluidity of the situation, we will make sure to keep this page and other channels are updated as new developments arise. Please do not hesitate to reach out to us directly if you have additional questions, concerns or feedback that will help us stay ahead of the situation in these challenging times.

Travel healthy and safe,

The Viti Team Of Automotive Experts


   
 

Contact

Viti Volvo Cars Tiverton

975 Fish Road
Directions Tiverton, RI 02878

  • Sales: (401) 352-6300
  • Service: (401) 335-0301
  • Parts: (401) 335-0301

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